1. About This Privacy Policy
This Privacy Policy ("Policy") is issued by moga88 ("the Platform", "we", "us", "our") and applies to all personal data collected, processed, or stored in connection with your use of the moga88 platform available at https://moga88.app, including all associated subdomains, mobile interfaces, and ancillary services.
moga88 is operated under an international gaming authority framework. This Policy is intended to meet the data protection obligations imposed by that framework and reflects broadly recognised data protection principles, including those of purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability.
By registering an account with moga88 or otherwise using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how moga88 handles personal data, you should not use the Platform. This Policy should be read together with the moga88 Terms & Conditions, which are incorporated herein by reference.
2. Personal Data We Collect
moga88 collects personal data in three primary ways: information you provide directly, information generated automatically through your use of the Platform, and information we receive from third parties in the course of our regulatory compliance activities.
2.1 Information You Provide Directly
- Registration data: Full name, date of birth, gender, nationality, email address, mobile number, and residential address provided when creating your moga88 account;
- Identity verification documents: Copies of government-issued identity documents (e.g., MyKad, passport) and proof of address submitted as part of KYC verification;
- Payment information: Payment method identifiers (e.g., e-wallet account references, bank account numbers), transaction amounts, and timestamps. moga88 does not store full card numbers or CVVs — payment processing is handled by PCI-DSS compliant third-party processors;
- Communications: Records of your live chat conversations, email correspondence, and support tickets with the moga88 support team;
- Responsible gaming preferences: Self-imposed limit settings, cool-off period requests, and self-exclusion requests.
2.2 Automatically Collected Information
- Device and technical data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers;
- Usage data: Pages visited, game sessions played (game titles, stakes, session duration, outcomes), navigation paths, login timestamps, and feature interactions;
- Geolocation data: Approximate geolocation derived from IP address for the purpose of jurisdictional eligibility verification;
- Cookie and tracking data: As described in Section 6 of this Policy.
2.3 Information from Third Parties
- Identity and fraud verification data from KYC/AML service providers;
- Payment status confirmations from payment processors and financial institutions;
- Responsible gaming flag data from self-exclusion registries where moga88 participates.
3. How We Use Your Personal Data
moga88 uses the personal data described above for the following specific purposes:
- Account management: Creating, maintaining, and administering your moga88 account, including processing your moga88 login credentials and authenticating your identity;
- Service provision: Enabling access to all games and features of the moga88 Platform, processing deposits and withdrawals, crediting and managing bonuses;
- KYC and regulatory compliance: Verifying your age, identity, and the legitimate source of funds, in fulfilment of obligations under the international gaming authority framework;
- AML and fraud prevention: Monitoring transactions and account activity for indicators of money laundering, fraud, or other prohibited conduct;
- Responsible gaming: Implementing self-imposed limits, monitoring for patterns consistent with problem gambling, and administering self-exclusion requests;
- Customer support: Responding to your queries, complaints, and support requests via live chat, email, or other supported channels;
- Platform improvement: Analysing aggregate usage data to improve the moga88 Platform's performance, game library, and user experience;
- Communications: Sending transactional communications (e.g., deposit confirmations, withdrawal notifications, bonus alerts) and, where you have consented, promotional communications about moga88 offers and features;
- Legal compliance: Maintaining records required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.
4. Legal Bases for Processing
moga88 processes personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between moga88 and you (i.e., providing the gaming service, processing payments, managing your account);
- Legal obligation: Processing required to comply with applicable KYC, AML, and gaming regulatory obligations;
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights and interests;
- Consent: Processing of personal data for promotional communications and optional platform features, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Data Sharing & Disclosure
moga88 does not sell, rent, or trade your personal data. We may share personal data in the following limited circumstances:
- Service providers: We engage carefully selected third-party processors to assist with KYC/AML verification, payment processing, fraud detection, IT infrastructure, and customer support tooling. These processors act under data processing agreements and are contractually prohibited from using your data for any purpose other than the specific service they provide to moga88;
- Game providers: Where technically required for game session management, limited session identifiers may be shared with the relevant game studio. Full personal or financial data is not shared with game providers;
- Regulatory and legal authorities: moga88 will disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or our obligations under the international gaming authority framework;
- Self-exclusion registries: Where you submit a self-exclusion request through moga88, your details may be shared with responsible gaming registries to give effect to your exclusion across participating platforms;
- Business transfers: In the event of a merger, acquisition, or sale of moga88's business or assets, personal data may be transferred to the relevant successor entity, subject to appropriate data protection safeguards.
6. Cookies & Tracking Technologies
moga88 uses cookies and similar tracking technologies on the Platform for the following purposes:
- Strictly necessary cookies: Required for the Platform to function, including maintaining your moga88 login session, remembering language preferences, and ensuring Platform security. These cookies cannot be disabled.
- Functional cookies: Store your preferences and settings (e.g., preferred game lobby view, responsible gaming limit reminders) to improve your experience on the Platform.
- Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform to help moga88 identify usability improvements. No personally identifiable information is included in analytics reports.
- Session integrity cookies: Used to detect and prevent fraudulent login attempts and unauthorised account access.
You may manage non-essential cookie preferences via your browser settings. Disabling strictly necessary cookies will impair or prevent your ability to use the moga88 Platform.
7. Data Retention
moga88 retains personal data only for as long as necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. In practice:
- Active account data is retained for the duration of your moga88 account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
- KYC documentation is retained for a minimum of five (5) years following the termination of the business relationship;
- Transaction records are retained for a minimum of five (5) years from the date of the transaction;
- Support communications are retained for a minimum of three (3) years;
- Analytics data is retained in anonymised, aggregated form for up to three (3) years.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with moga88's data disposal procedures.
8. Data Security
moga88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the moga88 Platform;
- AES-256 encryption for personal data stored in moga88's databases;
- Multi-factor authentication requirements for administrative access to data systems;
- Regular penetration testing and security audits by qualified independent parties;
- Role-based access controls ensuring that personal data is accessible only to staff with a legitimate operational need;
- Intrusion detection and anomaly monitoring systems operating on a 24/7 basis.
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. moga88 will notify affected users and relevant authorities in the event of a personal data breach in accordance with applicable regulatory timelines.
9. Your Data Rights
Subject to applicable law and regulatory limitations, you have the following rights in respect of your personal data held by moga88:
- Right of access: You may request a copy of the personal data moga88 holds about you;
- Right of rectification: You may request correction of inaccurate or incomplete personal data;
- Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies;
- Right to restrict processing: You may request that moga88 restrict the processing of your personal data in certain circumstances;
- Right to data portability: You may request that moga88 provide your personal data in a structured, machine-readable format;
- Right to object: You may object to the processing of your personal data on the basis of legitimate interests;
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact the moga88 Data Privacy team at [email protected]. We will respond to verified requests within thirty (30) days. Some requests may be subject to identity verification before they can be fulfilled.
10. Children & Minors
The moga88 Platform is strictly for adults aged twenty-one (21) years and above. moga88 does not knowingly collect personal data from individuals under the age of 21. If moga88 becomes aware that personal data has been collected from a person under this age limit, such data will be deleted and the associated account will be permanently closed. If you have reason to believe that a minor has registered on the moga88 Platform, please notify us immediately at [email protected].
11. International Data Transfers
moga88's primary data processing infrastructure is located in data centres outside Malaysia. Certain third-party service providers engaged by moga88 may process personal data in jurisdictions outside Malaysia. In all such cases, moga88 implements appropriate safeguards — including contractual data protection clauses consistent with recognised international standards — to ensure that your personal data receives a level of protection equivalent to that described in this Policy. By using the moga88 Platform, you consent to the transfer of your personal data to these jurisdictions for the purposes described in this Policy.
12. Changes to This Policy
moga88 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or operational procedures. The updated Policy will be published on this page with a revised effective date. Where changes are material, moga88 will endeavour to provide advance notice to registered users via email or in-platform notification. Continued use of the moga88 Platform after the effective date of the revised Policy constitutes acceptance of the updated terms.
13. Contact & Data Inquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern, please contact the moga88 Data Privacy team:
This Privacy Policy was last reviewed and updated on 11 June 2026. Version 2.4.